RETURNS, REFUNDS & CANCELLATIONS
On purchasing from Wheelie Bike Shop Ltd you are agreeing to our policy on Returns, Refunds and Cancellations.
We do not accept returns on any item, unless there is a manufacturing defect to which we will replace the damaged item with a replacement.
We will not refund any monies for a purchase you make from Wheelie Bike Shop Ltd. If a product is damaged then we will send you a replacement product but will not refund the money.
We do not accept order cancellations under any circumstances.
If there is a need to make a change to the order please make contact immediately. We cannot guarantee to amend the order, however we will try to be of assistance if at all possible and particularly if changes are made within 1 hour of the order being placed.
Whilst we try to hold good general stock of products, premium brands are always in very high demand and your order may be subject to varying lead times accordingly.
Please call us for more details.
Please email or call the shop for a delivery price before placing your order.
If your UK order was sent via a Royal Mail Recorded or Courier service and nobody was able to sign for it, you will have been left an attempted delivery slip with contact details to either re-arrange delivery for another day or the option to pick your order up from your local depot.
Royal Mail can occasionally take longer to deliver than their quoted times. Royal Mail quote 1-3 working days for 1st Class Delivery in the UK and 3-7 Days for International orders. Items are not classed as lost until 15 working days from dispatch for UK orders and 31 working days for International Orders.
If your order is delayed please email or call us for further info.
DAMAGED / INCORRECT GOODS
In the event of you receiving goods which have been damaged in the post or that have been sent to you inncorrectly, the goods may be returned (with the original packaging in the case of damaged goods), within 10 days, and you will receive a full refund of the cost of the goods.
In cases where a product develops a fault, you should notify us as soon as possible. You must then return the faulty item to us for inspection at your own expense. You should use an insured delivery service and obtain proof of posting in case of loss or damage en route to us. When we receive the product we will inspect it and decide how best to assist you. In some cases we will fix the problem ourselves, but in most cases we will return the item to our supplier on your behalf.
When returning goods we advise you to return products by recorded delivery as we cannot accept responsibility for items lost in the post.