We aim to dispatch orders within 3 working days of receipt. We aim to dispatch orders with items not in stock within 2-5 working days.
Once we have despatched your order it is taken care of by Royal Mail or couriers.
Most orders from Wheelie Bike Shop Ltd will be delivered using the Royal Mail 2nd Class Signed For service and will be insured to cover the cost of replacement of the contents. Large items will be posted using a courier service and will be insured to cover the cost of replacement of the contents.
Whilst we try to hold good general stock of products, premium brands are always in very high demand and your order may be subject to varying lead times accordingly. In the event of a delay in delivering a product to a customer we aim to make contact with the customer within 24 hours of the order being placed and alerting them of the delay. We will then give the customer the option of waiting a little longer for their order to arrive or Wheelie Bike Shop Ltd will issue the customer with a full refund and the order will be cancelled.
Please email or call the shop for a delivery price before placing your order.
If your UK order was sent via a Royal Mail Recorded or Courier service and nobody was able to sign for it, you will have been left an attempted delivery slip with contact details to either re-arrange delivery for another day or the option to pick your order up from your local depot.
Royal Mail can occasionally take longer to deliver than their quoted times. Royal Mail quote 1-3 working days for 1st Class Delivery in the UK and 3-7 Days for International orders. Items are not classed as lost until 15 working days from dispatch for UK orders and 31 working days for International Orders.
If your order is delayed please email or call us for further info.
DAMAGED / INCORRECT GOODS
In the event of you receiving goods which have been damaged in the post or that have been sent to you inncorrectly, the goods may be returned (with the original packaging in the case of damaged goods), within 10 days, and you will be sent a replacement product.